Telephone: 021 2066287
Customer Support Associate French Speaker
Our client who are a market leader in enterprise application software company are seeking a customer support associate to join their team in Galway
What will I be doing
- You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.
- Analysing customer's non-technical queries, researching possible solutions and providing easily understood guidance.
- Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through the gathering of comprehensive business impact information.
- You will assist customers in navigating the SAP Support landscape and proactively look for opportunities to educate
- You will collaborate with colleagues across local and global SAP teams, engaging with appropriate stakeholders to ensure customer cases are resolved efficiently and effectively.
What Do I need
- Graduate of an IT or Business related field
- Fluency in English and French with excellent communication skills
- Commitment to providing the best in customer service
- Dedicated team player with a collaborative mind-set
- Passionate about innovation and continuous improvement
- Strong time management, prioritization and multi-tasking capabilities
For further information on this Support Customer Support Associate French Speaker role in Galway please contact Jenny Dore on 021 2066287 / email@example.com
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