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Customer Support Associate German Speaker

Job Title: Customer Support Associate German Speaker
Contract Type: Contract
Location: Galway
REF: 88699
Job Published: 9 months ago

Job Description

Contact: Jenny Dore
Telephone: 021 2066287

Support Associate German Speaker

Our client who are a market leader in enterprise application software company are seeking a customer support associate to join their team in Galway

What will I be doing
  • You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.
  • Analysing customer's non-technical queries, researching possible solutions and providing easily understood guidance.
  • Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through the gathering of comprehensive business impact information.
  • You will assist customers in navigating the SAP Support landscape and proactively look for opportunities to educate
  • You will collaborate with colleagues across local and global SAP teams, engaging with appropriate stakeholders to ensure customer cases are resolved efficiently and effectively.

Skills And Competencies
What Do I need
  • Graduate of an IT or Business related field
  • Fluency in English and German with excellent communication skills
  • Commitment to providing the best in customer service
  • Dedicated team player with a collaborative mind-set
  • Passionate about innovation and continuous improvement
  • Strong time management, prioritization and multi-tasking capabilities
  • Flexibility

For further information on this Support Customer Support Associate German Speaker role in Galway please contact Jenny Dore on 021 2066287 /

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