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Vacancy Details

Customer Service, Call Centers & Languages

Customer Support Associate German Speaker - Galway

Contract Type: Contract
Sector:
Location: Galway
Date: 22/09/2017
Job Reference: 88699

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 021 2066287


Support Associate German Speaker

Our client who are a market leader in enterprise application software company are seeking a customer support associate to join their team in Galway

What will I be doing
  • You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.
  • Analysing customer's non-technical queries, researching possible solutions and providing easily understood guidance.
  • Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through the gathering of comprehensive business impact information.
  • You will assist customers in navigating the SAP Support landscape and proactively look for opportunities to educate
  • You will collaborate with colleagues across local and global SAP teams, engaging with appropriate stakeholders to ensure customer cases are resolved efficiently and effectively.

Skills And Competencies
What Do I need
  • Graduate of an IT or Business related field
  • Fluency in English and German with excellent communication skills
  • Commitment to providing the best in customer service
  • Dedicated team player with a collaborative mind-set
  • Passionate about innovation and continuous improvement
  • Strong time management, prioritization and multi-tasking capabilities
  • Flexibility


For further information on this Support Customer Support Associate German Speaker role in Galway please contact Jenny Dore on 021 2066287 / jenny@hero.ie

Check out all our open jobs on our HERO Recruitment website - www.hero.ie

Please Note: HERO Recruitment will not forward your details to any company without your prior approval




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Moira Faherty,
Human Resources Manager
Chanelle Group

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Adrian Rice,
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Boston Scientific

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Tom Horkan,
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Hollister ULC, Ballina, Co. Mayo

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Mary Collins,
Senior Director, Human Resources Europe
Merit Medical

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Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

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Christine Power,
VP of Human Resources
Pivot

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Orla Keady-Giblin,
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Ingersoll Rand – Thermo King