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German Support Engineer

Job Title: German Support Engineer
Contract Type: Permanent
Location: Galway
Industry:
REF: 90710
Job Published: 10 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371
 
German IT Technical Support Engineer
Our client, a software company in Galway are currently looking to recruit a Support Engineer for their site.


Expectations and Tasks:
1st Level Support Tasks:
  • Monitor Support Queues and respond to incoming tickets.
  • Communicate with customers and align on priorities of incoming tickets.
  • Reproduce issue and clarify open questions with customer.
  • Do initial analysis and solve issue with the support of documentation, survival guides and other material provided 
  • Forward incident to next level if incident cannot get solved.
  • Knowledge sharing within the support team and the development team (lessons learned)
  • Report to support lead status of all current incidents in your responsibility          
Education and Qualification / Skills and Competencies:
  • Bachelor's Degree or equivalent in the area of Information Technology, Computer Science, Business Information Systems or professional experience in the area of technical support.
  • Technical inquisitive nature with advanced analytical and diagnostic skills
  • Excellent customer focus and communication skills, both oral and written
  • Strong team player and comfortable working on own initiative
  • Ability to communicate technical ideas, designs, and specifications effectively
  • Passionate about learning new concepts and technologies
  • Knowledge of web technologies and programming languages beneficial
  • Business Process Knowledge/ABAP knowledge would be beneficial but not essential
  • Ability to multi-task and perform effectively under pressure, working virtually with internal teams and customers
  • Availability to work on weekends and public holidays
  • Fluency in German
For further information on this Support Engineer role in Galway please contact Jenny Dore on 0860449371 / jenny@hero.ie
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