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Vacancy Details


104166 - Tech Support Level 2 - Galway

Contract Type: Permanent
Location: Galway
Date: 30/06/2020
Job Reference: 104166
Contact Name: Karl Lippett
Contact Email:

Job Description

Tech Support Level 2 - Galway - 104166
IT Helpdesk Level 2 Support

Our client, in Galway are currently looking to recruit a Technical Support for their site.

The successful candidate will be responsible for the following activities:
• Address incidents and problems escalated from 1st level support
• Investigation of technical issues such as:
o Microsoft Dynamics CRM 2011, SQL Server related database incidents and problems
o Microsoft Windows incidents and problems, both server and client OS
o WAN/LAN connectivity issues
o Customer Equipment and software issues
o Overall security incidents and problems
o Replication of reported issues
• Escalation of technical issues to 3rd level support in a clear and timely manner.
• Monitoring performance of all service levels
• Daily monitoring of network and infrastructure issues
• Liaison with network provider and hardware support engineers
• Maintenance of all contract assets within client sites including upgrade, replacement and installation of hardware
• Management of users on AD, Phone Systems and Microsoft applications.
• Dealing with IT issues both Locally and remotely across multiple contracts.
• Reporting to Team Lead on progress of various tasks.
This is not a definitive list and other duties maybe added on an Ad hoc basis

Key Requirements
3rd Level Qualification in IT related discipline
2-year experience in IT related industry, other experience may be considered.
• Strong networking knowledge, good understanding of switches/routers/cabling
• Strong Analytical and problem-solving abilities
• Fluency in both written and spoken English.
• Candidate should be able to work on own initiative and as part of a Team
• Candidate should have an excellent attention to detail, regardless of deadlines and Service Levels.
• Strong knowledge of Windows operating systems, Windows 10, Server 2008, 2012 and 2016
• The candidate will be working on several systems over multiple contracts, so needs to have the ability to prioritise issues depending on Service Levels and user’s requirements.
• Microsoft, or another technical certification a plus.

For further information on this Technical Support role in Galway please contact Dee Curley on 091 730022 /

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Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 

Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King

I am extremely grateful to Anne-Marie at HERO Recruitment for helping me land an opportunity in Ireland. She had a great deal of information regarding the job profile, was extremely prompt in arranging an interview and followed it up brilliantly. She was an excellent point of contact between the employer and me during the whole process. She has good knowledge about the process and was well aware of the timelines. I would recommend Anne-Marie, HERO Recruitment to anyone who is looking for opportunities in the country

Nikhil Pradeepkumar
Optical Engineer
Valeo Vision Systems

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