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Vacancy Details

Executive & Management

Assistant Vice President - Technical Operations Lead EMEA - Galway

Contract Type: Permanent
Sector:
Location: Galway
Date: 1/10/2017
Job Reference: 88240

Job Description

Contact: Catriona Coogan
Email: catriona@hero.ie
Telephone: 091730022

Assistant Vice President -IT Infrastructure/ Technical Operations Lead EMEA

Our client, a major international player who is setting up operations in Galway, Ireland, is looking to recruit an Assistant Vice President - Technical Operations Lead EMEA. This is fantastic opportunity for someone who enjoys the exciting environment of a start-up.

Role Value Proposition:
The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within the company. GTO's strategy is to deliver a differentiated customer experience and increase the company's operating leverage.

As a key member of International Infrastructure team in EMEA, you will be responsible for ensuring seamless operations of IT Infrastructure for all EMEA countries, including all operational aspects of outsourced IT services (co-lo and managed) with the global data center (GDC) vendor as well as local infrastructure within countries. In addition, you will be expected to operate pro-actively and with responsiveness as part of the senior EMEA BAI team, contribute to other initiatives, work effectively with colleagues in other regions and in the global Infrastructure team, produce high quality management reports (regular and ad-hoc), challenge the status-quo where appropriate, propose new initiatives and provide technical and team leadership to junior staff across the region.

Key Relationships:
  • Reports to: VP & CTO, EMEA
  • Indirect reports/team: External Consultants and Contractors
  • Key Stakeholders:
  • Heads of Infrastructure for EMEA, WE&CE and ESE&ME
  • VP Business Aligned Infrastructure
  • Global Data Centre Vendor
  • Technology and business leads in EMEA
  • Global Technology teams
  • Budgetary responsibility: Regional Data Centre Budget for EMEA ($10M+)

Key Responsibilities:
  • Manage all operational aspects of IT Infrastructure services, both with the global data center vendor and in-country
  • Manage the relationship with the GDC vendor for EMEA, maintaining regular contact and act as the primary interface for all escalations with the vendor staff at various levels (engineering, operations management, account and executive levels)
  • Implement and own standard ITSM processes for IT Infrastructure Operations in EMEA, covering both outsourced and in-country operations, including: Change Management, Incident Management, Performance and Capacity Management.
  • Directly oversee regular governance activities for both outsourced and in-country operations and ensure appropriate documentation is produced relating to all DC activities.
  • Be an effective technical expert to communicate and manage the GDC infrastructure and operations architecture to teams as needed
  • Take an active part in the senior EMEA BAI team, providing objective opinions, accepting ad-hoc tasks or projects, proposing value-add or cost saving initiatives, providing leadership behaviours,


Essential Business Experience and Technical Skills:
  • Degree in Computer Science, Information Systems, Business Administration or related, or equivalent work experience
  • 15+ years data centre and IT technical/engineering experience
  • 10+ years management of DC environments
  • 5+ years implementation and management of ITSM processes and demonstrated use of ITIL process in an IT operations environment
  • 5 + years management of significant (multi-country or global) Data Centre Services vendor relationships
  • Preferred Experience Exposure to infrastructure management across multiple countries
  • Managing staff whose primary language is not English
  • Knowledge of the various legal/operational IT infrastructure challenges across EMEA countries

Leadership Competencies:
  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Travel
15-20%

For further information on this role Assistant Vice President - Technical Operations Lead in Galway please contact Cat on 091730022 / catriona@hero.ie Check out all our open jobs on our HERO Recruitment website - www.hero.ie

Please Note: HERO Recruitment will not forward your details to any company without your prior approval


Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
More

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
More

Clients we are proud to work with

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