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Technical Services Associate German

Job Title: Technical Services Associate German
Contract Type: Permanent
Location: Galway
Industry:
REF: 91859
Job Published: 9 months ago

Job Description

Contact: Maureen Ferguson
Email: careers@hero.ie
Telephone: 0860462367


Technical Services Associate German
Our client, a medical device company in Galway are currently looking to recruit a Technical Services Associate German for their site.


Responsibilities / Requirements
  • To provide first level support to our colleagues within EME in resolving customer complaints and improving our customers experience
  • To be a central source for data regarding product performance that then is used by Marketing, Manufacturing, etc...to deliver increased customers loyalty
  • To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements with our EME colleague
  • To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints
  • In order to gather accurate data on our customers experience SFDC (sales force.com) is the system that is used across EME & the globe.
  • Maintain and grow personal knowledge and skills, technical and / or product knowledge.
  • Develop and maintain areas of expertise in product specialism's required for role; sharing and expanding knowledge within the AIL Customer Services team

Education / Qualifications
  • Experience in working in a regulated environment and be capable of providing excellent customer support with challenging technical complaints
  • Experience in Trouble shooting/Technical query handling
  • Communicate technical knowledge to both customers and colleagues as necessary.
  • Provide written reports when requested and as necessary.
  • Time management skills
  • Ability to take ownership, organise workload and change priorities quickly
  • Able to communicate effectively with customers including a pleasant, polite and outgoing telephone manner.
  • IT literacy; good general understanding of all the internal software packages: Outlook, Excel, Word, Concur, Workday, SAP, CRM package, Webex
  • Fluency in German

For further information on this Technical Services Associate Italian/French/German role in Galway please contact Maureen Ferguson on 0860462367/ careers@hero.ie
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