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Vacancy Details

IT/Software

Technical Support Analyst – French - Galway

Contract Type: Permanent
Sector:
Location: Galway
Date: 10/12/2018
Job Reference: 99718
Contact Name: Karl Lippett
Contact Email: it@hero.ie

Job Description

Contact: Karl Lippett
Email: recruit@hero.ie
Telephone: 086 1070950

Technical Support Analyst – French
Our client, a leading global provider of industrial Internet of Things (IoT) and Machine-to-Machine (M2M) company in Galway are currently looking to recruit a French Technical Support Analyst for their site.


The Technical Support Analyst – Tier 2: French position is a dynamic role involving liaising with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more. We can offer a promising career with opportunities to progress within our company.

You must be a fluent French speaker. The typical candidate shall have a technical qualification in Computer Engineering/Computer Science/Electronics/IT. The ideal candidate will be enthusiastic, hard-working, and committed to solving customer issues promptly and professionally. The candidate will be able to work well in a team environment and communicate well with customers and colleagues.


Job Responsibilities
  • Develop and maintain a complete understanding of our products and ongoing releases
  • Customer liaison via phone, email or remote control
  • Technical fault analysis & troubleshooting
  • Answer calls and e-mails in line with team KPIs
  • Keep customers (external and internal) informed of the status of their helpdesk issues
  • Monitor performance of installed software and hardware products
  • Respond quickly to urgent issues, escalating to product development team where required
  • Provide training / create documentation as needed

Required Skills
  • Native French speaker
  • Understanding of PC networking hardware/software concepts
  • Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment
  • Familiarity with SQL / MS SQL server and databases
  • Ability to perform root cause analysis and replicate and test problems in multiple environments
  • Excellent verbal and written communication skills
  • Excellent team Player
  • Fluent English essential – other European languages an advantage

Desired skills
  • Familiarity with Citrix platform
  • Experience with customer facing support
  • Experience in the trucking industry

Education
  • Certificate/Diploma/Degree in Computer Engineering/Computer Science/Electronics Engineering

For further information on this Technical Support Analyst – French role in Galway please contact Karl on 086 1070950 / recruit@hero.ie

Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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