Our client is a leading global provider of industrial Internet of Things (IoT) and Machine-to-Machine (M2M) communication solutions that remotely track, monitor and control fixed and mobile assets.

The Technical Support Analyst – Tier 2:

position is a dynamic role involving liaising with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more. We can offer a promising career with opportunities to progress within our company.

The typical candidate shall have a technical qualification in Computer Engineering/Computer Science/Electronics/IT. The ideal candidate will be enthusiastic, hard-working, and committed to solving customer issues promptly and professionally. The candidate will be able to work well in a team environment and communicate well with customers and colleagues.

Hours of work: 39 hours per week.

Job Responsibilities

• Develop and maintain a complete understanding of our products and ongoing releases

• Customer liaison via phone, email or remote control

• Technical fault analysis & troubleshooting

• Answer calls and e-mails in line with team KPIs

• Keep customers (external and internal) informed of the status of their helpdesk issues

• Monitor performance of installed software and hardware products

• Respond quickly to urgent issues, escalating to product development team where required

• Provide training / create documentation as needed

Required Skills

• Understanding of PC networking hardware/software concepts

• Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment

• Familiarity with SQL / MS SQL server and databases

• Ability to perform root cause analysis and replicate and test problems in multiple environments

• Excellent verbal and written communication skills

• Excellent team Player

• Fluent English essential – other European languages an advantage

Desired skills

• Familiarity with Citrix platform

• Experience with customer facing support

• Experience in the trucking industry

Education

Certificate/Diploma/Degree in Computer Engineering/Computer Science/Electronics Engineering

Dee Curley

JOB-11310