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Technical Support Associate

Job Title: Technical Support Associate
Contract Type: Permanent
Location: Galway
Industry:
REF: 85353
Job Published: about 1 year ago

Job Description

Technical Support Associate

Our client, a medical device company in Galway are currently looking to recruit a Technical Support Associate for their site.

What will I be doing?
  • Providing first level support to our colleagues within EME in resolving customer complaints and improving our customers experience
  • Be a central source for data regarding product performance
  • Resolving customer issues in an efficient and timely manner and within agreed Service Level Agreements with our EME colleague
  • Continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints
  • Gathering accurate data on customers? experience SFDC
  • Maintaining and growing personal knowledge and skills, technical and / or product knowledge.
  • Developing and maintaining areas of expertise in product specialism?s required for role; sharing and expanding knowledge within the Customer Services team

What do I need?
  • A scientific qualification with minimum 1 year? experience.
  • Experience in working in a regulated environment and be capable of providing excellent customer support with challenging technical complaints.
  • Experience in Trouble shooting/Technical query handling essential.
  • Open minded and flexible, excellent team player
  • Excellent communication skills
  • Time management skills to manage personal workload as per the business requirements.
  • Ability to take ownership, organise workload and change priorities quickly
  • Possess initiative and integrity
  • IT literacy; good general understanding of all the internal software packages
  • Fluency in a second European language is a distinct advantage



For further information on this Technical Support Associate role in Galway please contact Claire English on 0212066287 / claire@hero.ie
Check out all our open jobs on our HERO Recruitment website ? www.hero.ie

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