Job Detail

Location Galway
Salary Negotiable
Posted
Role Type Permanent
Contact Dee Curley
email dee@hero.ie

Technical Support – German

Our client, a leading global provider of industrial Internet of Things (IoT) and Machine-to-Machine (M2M) company in Galway are currently looking to recruit a German Speaking Technical support for their site.

Job Responsibilities

  • Develop and maintains a complete understanding of our products and ongoing releases
  • Customer liaison via phone, email or remote control
  • Technical fault analysis & troubleshooting
  • Answer calls and e-mails in line with team KPIs
  • Keep customers (external and internal) informed of the status of their helpdesk issues
  • Monitor performance of installed software and hardware products
  • Respond quickly to urgent issues, escalating to product development team where required
  • Provide training / create documentation as needed
  • Occasional on-call by phone required

Required Skills

  • Native German speaker
  • Understanding of PC networking hardware/software concepts
  • Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment
  • Familiarity with SQL / MS SQL server and databases
  • Ability to perform root cause analysis and replicate and test problems in multiple environments
  • Excellent verbal and written communication skills
  • Excellent team Player
  • Fluent English essential – other European languages an advantage

Desired skills

  • Familiarity with Citrix platform
  • Experience with customer facing support

Education

  • Certificate/Diploma/Degree in Computer Engineering/Computer Science/Electronics Engineering

For further information on this Technical support role in Galway please contact Dee Curley on 086 7902191 / dee@hero.ie

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie

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Technical Support – German

Dee Curley

Role Type Permanent
Contact Dee Curley
email dee@hero.ie
mobile +353 86 790 21 91
linkedIn profile click here