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Technical Support Specialist

Job Title: Technical Support Specialist
Contract Type: Permanent
Location: Galway
REF: 85152
Job Published: about 2 years ago

Job Description

Technical Support Specialist

Our client, a medical device company in Galway are currently looking to recruit a Technical Support Specialist for their site.

General Responsibilities
  • To ensure intake of complaints to required global & regulatory requirements.
  • To ensure Complaint management of legal manufactured products as per regulatory requirements.
  • To provide level 1 troubleshooting to both our customers and colleagues within EMEA in resolving customer complaints and improving our customers experience
  • To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements with our EMEA colleagues
  • To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints
  • In order to gather accurate data on our customers experience SFDC (sales is the system that is used across EMEA & the globe.
  • Maintain and grow personal knowledge and skills, technical and / or product knowledge.
  • Develop and maintain areas of expertise in product specialism?s required for role; sharing and expanding knowledge within the Technical Services team

Other Job Requirements:
  • Medical Laboratory Scientist qualification essential with minimum 1 year experience.
  • Other relevant Science/Bio medical qualification essential.
  • Experience in Trouble shooting/Technical query handling essential.
  • The role is office based but a degree of flexibility is required. An open attitude is required to ensure that this can be controlled and remain non-onerous.
  • Attend training courses as necessary.
  • Communicate technical knowledge to both customers and colleagues as necessary.
  • Provide written reports when requested and as necessary.
  • Multi-lingual capability would be an advantage but cultural sensitivity is a necessity.

Minimum Qualifications
  • Fluency in a second European language is essential
  • Proficient in MS Word, PowerPoint, Excel and Outlook
  • Good keyboarding and typing skills
  • Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Effectively collaborate with others
  • Communicate professionally
  • Work independently and on a team
  • Work effectively in a fast-paced environment with shifting priorities

For further information on this Technical Support Specialist role in Galway please contact Jenny Dore on 0212066287 /
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