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Technical Support Specialist with Spanish and English

Job Title: Technical Support Specialist with Spanish and English
Contract Type: Permanent
Location: Galway
Industry:
REF: 95458
Job Published: 3 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371



Technical Support Specialist with Spanish and English

Our client, a medical device company in Galway is currently looking to recruit a Technical Support Specialist with Spanish and English for their site.



What will I be doing
  • To ensure intake of complaints to required global & regulatory requirements.
  • To provide level 1 troubleshooting to both our customers and colleagues within EMEA in resolving customer complaints and improving our customers experience
  • To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements with our EMEA colleagues
  • Develop and maintain areas of expertise in product specialism's 'product champion' required for role; sharing and expanding knowledge within the Technical Services team (i.e. liaise between TS team on support as required, act on trends within EMEA, liaise with manufacturer and field team within EMEA supporting more advanced troubleshooting)
  • To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of intake of customer complaints
  • To support 'Associates' and share product knowledge within the team day to day as required
  • Ensuring compliance to SFDC (sales force.com) which is the complaint management system that is used globally.
  • Maintain and grow personal knowledge and skills, technical and / or product knowledge.

What do I need
  • Laboratory Scientist qualification or other relevant Science/Bio medical qualification essential with minimum 1 year experience.
  • Experience in Trouble shooting/Technical query handling essential.
  • The role is office based but a degree of flexibility is required. An open attitude is required to ensure that this can be controlled and remain non-onerous.
  • Attend training courses as necessary.
  • Communicate technical knowledge to both customers and colleagues as necessary.
  • Provide written reports when requested and as necessary.
  • Multi-lingual capability would be an advantage, but cultural sensitivity is a necessity.
  • Fluency in a second European language is essential
  • Proficient in MS Word, PowerPoint, Excel and Outlook
  • Good keyboarding and typing skills
  • Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Effectively collaborate with others
  • Communicate professionally
  • Work independently and on a team
  • Work effectively in a fast-paced environment with shifting priorities

For further information on this Technical Support Specialist with Spanish and English in Galway, please contact Jenny Dore on 086 0449371 / jenny@hero.ie
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