Technical User Support Analyst


Job Detail

Location Galway
Salary Negotiable
Role Type Contract
Contact Dee Curley

Technical User Support Analyst

Apply Now

Job ID: JOB-12137

Technical User Support Analyst

My medical device client are looking for a Support Analyst to join the team onsite in Galway on a contract basis

What are the top 3 skills / experience

  • One year’s experience in IT support role
  • Windows 10 support
  • Customer service

We value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations

At our IT Department, we focus on partnering with global manufacturing to support the operational needs and enable their strategic plans through collaboration, leadership and innovation. IT communicates with numerous functional areas and support business needs related to technology, operational processes, and data relationships /configurations to sustain operations. They align processes across business units /geographies and develop solutions to issues while facilitating process development and improvement activities.

  • As a member of the IT Service Delivery Team, you will be the primary first line IT support contact
  • You will provide functional knowledge and technical support to the business supporting manufacturing and office based employee’s
  • You will respond to all incidents and requests raised via our ServiceNow ticketing system and the emergency IT Service Desk helpline
  • You will work closely with global escalation teams, while owning all incidents at a local level
  • You will work on tasks to develop and /or address process improvements, training, knowledge transfer, reports, and documentation
  • You will create and update the knowledge base to improve service to customers including: develop written procedures, tips, reports, and support related material.
  • You will ensure that Medtronic’s systems and the information on them are protected in accordance with Medtronic’s Information Protection Policies and Standards, as well as best Information Protection practices


  • 1 year’s experience
  • Previously worked on an IT Service Desk
  • Windows 10 and Office 365 support experience
  • User account management via Active Directory
  • Excellent communication skills
  • Self-motivated and proactive
  • Ability to work under minimal supervision


Start time / Finish time

07:00 – 15:30 (Covid restrictions) 08:00 – 16:30 (once restrictions lifted)


For further information on this Analyst role in Galway please contact Dee Curley on 086 7902191 /


Check out all our open jobs on our HERO Recruitment website –

Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.


Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given.  You have supplied us with your personal data in the process of applying for a position.  Our client company may have personnel outside of the EEA who will review you data.  We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.


Dee Curley


Apply Now

Technical User Support Analyst

Dee Curley

Role Type Contract
Contact Dee Curley
mobile +353 86 790 21 91
linkedIn profile click here

Quality Control Supervisor


Apply Now Job ID: JOB-12164 Quality Control Supervisor Duration: 12 Months We are now recruiting a Quality Control Supervisor to…


Read More

Network Architect


Apply Now Job ID: JOB-12161 Network Architect  My client a healthcare delivery enterprise are looking for a Network Architect to…


Read More

Process Technician – Injection Moulding


Apply Now Job ID: JOB-12163 Process Technician – Injection Moulding  Key Responsibilities: Work with Manufacturing Engineers in developing, trouble shooting,…


Read More