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Technician II, Deskside

Job Title: Technician II, Deskside
Contract Type: Permanent
Location: Tipperary
Industry:
REF: 90899
Job Published: 8 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371



Technician II, Deskside
Our client, a medical device company in Clonmel are currently looking to recruit a Technician II, Deskside for their site.


What will I be doing
  • Supports the planning, development, implementation and operations of applications, computers, peripherals and telephony devices for internal customers.
  • Organizes and performs Installation, Move, Add, Changes (IMAC) of application, computer, phone and other hardware.
  • Troubleshoots and repairs issues related to phone, computer, peripherals, printer, application and Operating Systems.
  • Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system.
  • Plans, tests and partners in the roll-out of new applications, hardware, Operating Systems and infrastructure equipment.
  • Performs hardware and software compatibility tests for monthly/quarterly security patching, application and Operating System updates.
  • Maintains, develops and installs network infrastructure equipment and implements necessary changes.
  • Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.
  • May be responsible for server administration, storage back-up and other data center activities as needed.
  • May be responsible for server administration, storage back-up and other data center activities as needed.

What do I need
  • Level 6 in IT
  • Technical experience in some or all of the following areas: Windows OS (Windows 7 & 10), MS Office 365, SSCM, LAN infrastructure, cabling & patch panel maintenance, Active Directory, MS Exchange, PC / Thin Client imaging, Video Conferencing support, VPN support & mobile phone support.
  • 2 to 3 year's experience of working in a significant IT End User Services operation (>200 users), ideally in a regulated manufacturing environment.
  • Ideal candidate should have experience of providing IT support to a wide range of users and be comfortable in handling as hoc IT requests from the business. The candidate will have strong customer service and communication skills.
  • Ideally, will have experience of working with global IT teams across multiple time zones.
  • This is a requirement to provide out of hours on-call support on a rotational basis.

For further information on this Technician II, Deskside role in Clonmel please contact Jenny on 086 0449371 / jenny@hero.ie
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