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Vacancy Details

Science Pharmaceutical and Food

105449 - Tenders Team Leader with French - Limerick

Contract Type: Permanent
Sector:
Location: Limerick
Date: 13/09/2019
Job Reference: 105449
Contact Name: Jenny Dore
Contact Email: jenny@hero.ie

Job Description

Tenders Team Leader with French - Limerick - 105449
Tender Team Leader with French
Our client a leading company located in Limerick is recruiting for a Tender Team Leader with French to join the team. You will work collaboratively with the Manager, Customer Support Operations, EMEA to ensure that daily operations of the team run effectively with a primary focus on excellent services to customer, both internal and external. The scope of this role ranges from work load management to relevant HR related responsibilities.


What Will I Be Doing
  • Effectively manage the daily operations of their team(s) including phone priorities, daily and special tasks, effective query management & back order scenarios, ensuring that all daily targets and SLAs are met
  • Effectively manage team resources, including management of leave requests
  • Monitor adherence of team(s) to the EMEA Support Centre Quality Management System (QMS), ensuring that all procedure gaps are resolved and that daily, weekly & monthly stats are issued to the relevant parties.
  • Work closely with the Quality Co-ordinator and Process owners to be audit ready
  • Focus on consistent continuous improvement within the team. Propose and support changes in relation to overall systems/process efficiencies.
  • Act as the first point of escalation for individual, team, Divisions & customer issue(s) working with OC to find effective solutions
  • Become the process expert for Tenders & Pricing for relevant markets / customer groups, including new initiatives and Tender Regulations
  • Ensure that Tender submissions are managed effectively by the team
  • Ensure effective communications by holding regular individual 1:1’s, and team meetings; and attending and providing feedback from relevant department meetings
  • Be responsible for recruitment, including interviewing and new hire integration into the relevant team
  • Be responsible for performance management of team members, including completion of annual performance appraisals and performance improvement plans where relevant as well as support disciplinary procedures where necessary
  • Work closely with OC’s and Training to ensure that all team members, including new hires, are fully trained on all aspects of their roles. Highlight and address any training gaps as they arise
  • Coach and mentor all team members on best practice approach to their roles
  • Ensure that the brand and image is communicated in a positive and consistent manner to all customers, both external and internal
  • Ensure all functions to be carried out in compliance with the company’s quality Management system
  • Ensure Code of Conduct is considered in all business matters carried out
What Do I Need
  • Relevant third level qualification advantageous
  • In depth experience of working in a customer service environment
  • Previous experience working in a team leader role would be an advantage
  • Fluency in at least one relevant European language apart from English advantageous
  • Strong leadership capabilities
  • Proven track record in problem solving
  • Ability to communicate effectively on an individual and group basis
  • Excellent organisational and prioritisation skills
  • Excellent knowledge of computer software packages
  • Strong customer focus
  • Self-starter and high self-motivation
  • Ability to multitask, attention to detail and accuracy essential
  • Excellent numeric and analytical skills
  • Willingness and availability to travel on company business

For further information on this Tender Team Leader with French role in Limerick please contact Jenny Dore on 0860449371/ jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/

Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

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Your Consultant:

Consultant: Jenny Dore
Email: jenny@hero.ie
Mobile: 0860449371
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I am extremely grateful to Anne-Marie at HERO Recruitment for helping me land an opportunity in Ireland. She had a great deal of information regarding the job profile, was extremely prompt in arranging an interview and followed it up brilliantly. She was an excellent point of contact between the employer and me during the whole process. She has good knowledge about the process and was well aware of the timelines. I would recommend Anne-Marie, HERO Recruitment to anyone who is looking for opportunities in the country

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