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Vacancy Details


106689 - Training Specialist - Technology & Product - Galway

Contract Type: Permanent
Location: Galway
Date: 20/01/2020
Job Reference: 106689
Contact Name: Clara Burke
Contact Email:

Job Description

Training Specialist - Technology & Product - Galway - 106689
Training Specialist – Technology and Product

Our client, based in Galway is recruiting for a Training Specialist who will be responsible for creating and delivering training on products, Complaint Handling processes and tools and other knowledge areas, as required, to the Technical Services teams and other personnel engaged in the complaint handling process.

  • Identify individual and group training needs across the Technical Services network in conjunction with team leads/managers
  • Develop and maintain training offerings to ensure that necessary skillset is maintained within Technical Services teams.
  • Deliver training on products and the underlying technology to facilitate effective troubleshooting
  • Deliver training on complaint handling processes to maximise customer satisfaction while maintaining regulatory compliance.
  • Interface with Business Analyst and IT to prepare and deliver training on complaint handling applications
  • Monitor effectiveness of training on an ongoing basis and identify opportunities for continuous improvement.
  • Scan the environment for new developments in technical customer service and evaluate suitability for inclusion in Technical Services training offerings.
  • Establish and monitor the necessary KPI’s to ensure that Technical Services group maintains compliance to Divisional trending metrics
  • Reviews and analyses data set trends with the technical service team leads/managers. Considering the data set trends provides direction in terms of setting training priorities and for process enhancement. Leads investigations of the negative trends and implementation of actions.
  • Reviewing continuously opportunities to streamline processes and implement changes that will drive efficiencies and improve our quality compliance and customer’s experience.
  • Responsible for the Induction and training of new team members ensuring that the highest levels of training are delivered and measured. Also maintain and grow personal knowledge and skills, technical and / or product knowledge within the team.
  • Ownership of internal and external audit actions to ensure the effective closure of corrective actions. Evolution of the implemented corrective and preventive actions against trends to assess effectiveness of the same.
  • Writes procedures and other Documentation needed for the compliant management of training preparation and delivery.
  • 30% International travel expectation
Education, Experience and Skills
  • Third level qualification in medical/science/engineering discipline
  • Training experience within the medical device industry and/or a clinical setting
  • Demonstrated success in managing training deployment using Multimodal Learning Strategies
  • Strong analytical skills, excellent attention to detail and good business judgment.
  • Excellent interpersonal skills with an ability to achieve results through influencing others and maintaining strong links with other departments.
  • Self-starter who possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations with shifting priorities.
  • Effective communicator, both articulate & verbally presentable. Communicate technical knowledge to colleagues as necessary.
  • Strong record of developing and implementing procedures within a compliance framework.

For further information on this Training Specialist role in Galway please contact Clara Burke on 0868168273/

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 

Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King

I am extremely grateful to Anne-Marie at HERO Recruitment for helping me land an opportunity in Ireland. She had a great deal of information regarding the job profile, was extremely prompt in arranging an interview and followed it up brilliantly. She was an excellent point of contact between the employer and me during the whole process. She has good knowledge about the process and was well aware of the timelines. I would recommend Anne-Marie, HERO Recruitment to anyone who is looking for opportunities in the country

Nikhil Pradeepkumar
Optical Engineer
Valeo Vision Systems

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