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Senior Quality Manager

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Mark Wilson
+353 86 0449473
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Senior Quality Manager

Exciting opportunity available with a global leader in the medical device industry for a Senior Quality Manager in Galway. Our Client is seeking a qualified individual to join their team on a permanent basis and lead their post market quality assurance team.

The Senior Manager will develops, establish, and maintain quality assurance programs, policies, processes, procedures and controls and work directly with operating entities to ensure that Post Market product complaint management processes are performed as required.  Work closely with CCC and CMC managers to establish and ensure compliance with applicable regulations (e.g. FDA 21 CFR Part 820.198, FDA 21 CFR Part 803, ISO 13485:2003), company and department policies and procedures.

Key Responsibilities

  • Act as an effective leader in supporting quality disciplines, decisions, and practices.
  • Define and lead strategy advancement of technical insight and product performance improvement.
  • Defining best approaches and statistical techniques to product performance during launch, sustainment, and EOL
  • Develop and maintain Post Market Compliance programs, policies, and processes.
  • Develop and implement department tools and methodologies pertaining to the product complaint management process to ensure compliance and to drive continuous improvement.
  • Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.
  • Drive projects of major magnitude and scope with value saving & compliance related opportunities.
  • Recruit, coach, develop, and lead organizational talent.
  • Manage product investigation workloads and processes to ensure timely investigation and escalations as required
  • Provide oversight to work done offsite and by 3rd party vendors.
  • Determine appropriate staff levels, schedules, and resources.
  • Work cross-functionally and across sites to identify and resolve issues.

Key Requirements

  • Level 8, 240 credits, in Science or Engineering (Level 9 desirable) 
  • Leadership in problem-solving, process improvement across engineering, and cross-functional teams
  • In depth knowledge of Quality Systems, Medical Device manufacturing and regulatory requirements over a minimum of 9 years.
  • Experience achieving product improvement across organisation e.g. Post Market, DA, operations, supply chain, supplier, and field-based organizations.
  • Strategic experience in technical failure analysis and/or data analytics
  • Excel in Collaborative Leadership with the ability to influence.
  • Experience in managing large-scale, complex operations/programs/projects with results. 
  • Experience with Quality systems and methods, products, customer needs & lean business/VIP experience. 
  • Financial experience in cost centre planning and execution responsibility.

For further information on this role in please contact Mark Wilson on 0860449473 or email

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Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review you data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.



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