Job Title: LAN Support Technician I
Location: Galway
Employment Type: Full-Time, Hybrid

Overview

We’re seeking a LAN Support Technician I to join an internal IT support team on behalf of one of our clients. This position is ideal for early-career professionals with a solid foundation in desktop support, hardware/software troubleshooting, and user account management. The role involves hands-on support across various systems and technologies to ensure smooth daily operations in a fast-paced enterprise environment.

Key Responsibilities

• Provide day-to-day technical support for end users, including hardware/software troubleshooting, printer and peripheral support, and assistance with mobile and phone systems.

• Set up new users, including workstation deployment, phone/network configuration, ID creation, and building access permissions.

• Monitor and manage helpdesk tickets, ensuring timely resolution or escalation when needed.

• Create and manage user accounts in Active Directory and Exchange, including group membership and permissions.

• Troubleshoot OS-level issues (Windows 10), network application problems, and support for remote access (VPN).

• Maintain software license documentation and report usage to IT management.

• Develop and maintain user training materials for onboarding and re-training purposes.

• Maintain and deploy desktop/laptop system images; oversee hardware/software inventories.

• Support and maintain peripheral devices such as scanners, printers, and projectors.

• Ensure all conference and meeting rooms are IT-ready and operational.

• Organize and maintain structured cabling for both data and phone systems.

• Monitor basic server activity and report abnormalities impacting business operations.

• Collaborate closely with other IT staff to support infrastructure reliability.

Skills & Qualifications

• Minimum of 2 years' experience in IT support or help desk roles.

• Proficient in Windows 10 and Microsoft 365 applications (Word, Excel, Outlook, PowerPoint).

• Experience with common desktop applications, computer hardware, and peripherals.

• Familiarity with Active Directory, user account management, and network protocols.

• Understanding of basic network topologies and troubleshooting tools.

• Certifications such as CompTIA A+ are a plus.

• Experience with Exchange, SQL, or system imaging tools is beneficial.

• Strong customer service, communication, and interpersonal skills.

• Ability to manage multiple tasks in a fast-paced, high-pressure environment.

• Highly organized, self-motivated, and able to work independently or in a team.

• Detail-oriented with a problem-solving mindset.

Working Conditions

• Office-based with standard business hours; occasional extended hours as needed.

• Must be able to lift up to 20 lbs regularly and up to 50 lbs occasionally.

• Regularly required to walk, sit, and use hands to operate equipment.

• Moderate noise level typical of an office environment.

Interested?
If you're an IT professional eager to expand your technical skills and be part of a collaborative team, apply now to learn more about this opportunity.