Quality Manager – Job Specification

Overview

The Quality Manager role focuses on ensuring compliance, customer satisfaction, and continuous improvement across manufacturing and operational processes. The successful candidate will drive a total quality culture, reduce quality costs, and ensure products meet the highest standards of safety, performance, and regulatory compliance.

Purpose of the Role

• Protect and satisfy the customer by ensuring consistent supply of high-quality products.

• Maintain and improve quality systems and operational best practices to ensure compliance with internal and external standards.

• Lead improvement initiatives that enhance quality performance, reduce costs, and support business efficiency.

• Review, develop, and implement changes to quality systems, standard operating procedures (SOPs), and policies to meet customer and regulatory requirements.

Key Responsibilities

Quality Management

• Support senior management in quality governance and ensure site-wide compliance with quality standards.

• Lead and participate in quality meetings, providing analysis and data to support business decisions.

• Review and develop quality systems to ensure compliance with accreditation standards and customer expectations.

• Provide expert guidance on quality matters and coach employees to enhance understanding and performance in quality improvement.

• Recruit, develop, and lead a high-performing QA/QC team, fostering flexibility and capability across quality functions.

• Build strong relationships with customers, providing technical support and maintaining the company’s reputation for excellence.

• Manage customer complaints, lead investigations into quality issues, and oversee the implementation of effective corrective and preventive actions (CAPA).

• Lead and coordinate internal, external, and customer audits, ensuring full readiness for accreditation and compliance activities.

• Drive quality awareness across all operational levels, promoting a “right first time” culture.

• Support the development of an integrated management system covering Quality, Environment, and Health & Safety.

Business Improvement

• Lead initiatives to enhance quality systems and processes to meet customer specifications and improve production performance.

• Ensure ongoing compliance with relevant standards and accreditation bodies.

• Support validation of new equipment and processes to meet customer and safety requirements.

• Contribute to continuous improvement programs aimed at improving margin, reducing operating costs, and enhancing efficiency.

• Collaborate with cross-functional teams to deliver quality and performance improvements.

Additional Responsibilities

• Prepare and present quality performance data and reports for internal and external stakeholders.

• Identify, initiate, and manage improvement projects to enhance quality, compliance, and safety.

• Support leadership in introducing systems and processes to improve operational effectiveness.

• Deliver training in Quality, GMP, and other relevant standards to site employees.

• Undertake other duties and projects as required in support of business needs.

Knowledge, Skills, and Experience

• Minimum 5 years’ experience in a senior or management-level Quality role.

• Proven experience in a manufacturing or production environment.

• Strong knowledge of accredited quality standards and audit processes.

• Demonstrated experience leading change and implementing continuous improvement initiatives.

• Experience in validating new equipment and processes.

• In-depth understanding of Good Manufacturing Practices (GMP).

• Skilled in problem-solving and improvement methodologies such as Six Sigma or Lean.

• Strong root cause analysis and CAPA management experience.

• Excellent communication, data analysis, and reporting skills.

• Competent in Microsoft Office and quality data systems.

Key Behaviours

• Analytical and detail-oriented with strong problem-solving ability.

• Calm under pressure and resilient when facing challenges.

• Results-driven, efficient, and focused on maintaining high standards.

• Effective communicator and negotiator.

• Commercially aware with a focus on value creation and continuous improvement.

Core Competencies

People Management

• Leadership & Vision: Inspire and direct a team with clarity and purpose.

• Coaching & Development: Mentor and build capability within the quality function.

• Performance Management: Monitor, evaluate, and drive performance improvement.

Personal Effectiveness

• Communication: Clear and confident communicator across all levels.

• Determination: Strong drive to overcome obstacles and deliver results.

• Influence & Persuasion: Ability to gain support and commitment from stakeholders.

Operational Management

• Organisation: Make sound operational decisions and manage priorities effectively.

• Continuous Improvement: Identify and implement opportunities for process and quality enhancement.

Other Requirements

• Flexible and adaptable to changing priorities.

• Self-motivated with a strong commitment to quality and compliance.

• Collaborative and team-oriented, able to foster cooperation across departments.

• Comfortable working in dynamic, fast-paced environments.