Job Title: Quality Engineer II (Complaints)

Reports to: Senior Quality Engineer – Complaints

Contract: 12-month contract (hybrid)

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Overview

An opportunity is available for a Quality Engineer to join a complaints investigation team within a cardiovascular medical device function. The role focuses on supporting investigations, ensuring high-quality complaint handling, and contributing to continuous improvement initiatives within a growing business area.

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Purpose of the Role

Provide Quality Engineering support to the complaint investigation process, ensuring high standards in investigation quality, regulatory compliance, and adherence to quality systems, with a strong focus on patient safety and product quality.

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Key Responsibilities

• Review and approve complaint investigations within a global complaints management system
• Conduct complaint investigations, including lab testing of returned devices where required
• Perform root cause analysis and define appropriate investigation pathways
• Analyse product and process performance using data analytics tools
• Prepare and present complaint trend data to relevant review forums
• Drive continuous improvement in investigation methods and processes
• Make decisions on escalation pathways and work independently when required
• Ensure compliance with all applicable quality system regulations
• Collaborate with cross-functional teams including Quality, R&D, Operations, and Field Support

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Requirements

• Level 8 qualification in a STEM discipline with 2–3 years’ relevant experience
• Strong problem-solving, process improvement, or project management skills
• Ability to take initiative and drive improvements
• Knowledge of product design, manufacturing, or clinical use (advantageous)
• Strong analytical, communication, and organisational skills
• Ability to work both independently and within a team
• Experience with imaging review (advantageous)
• Willingness to complete required health and safety training for handling returned products