Quality Technician I – Complaints Investigation Site
Job purpose:

Part of core team assist with processing and decontamination of returned customer complaint devices, including responding to and escalating, as appropriate, quality related issues.

Key Responsibilities:

• Receive and decontaminate returned complaint devices.
• Perform complaint product investigations.
• Clear and concise communication of complex ideas.
• Engages with different functions and departments. Collaborates cross-functionally and across departments to achieve goals.
• Ensures compliance with all applicable regulatory standards, as well as BSC procedures and Work Instructions.
• Performing product defect analysis. Includes performing product dimensional, functional, and/or visual testing to confirm failure modes.
• Contribute and/or support NCEP activities.
• Identify areas of improvement and participate in continuous improvement projects.
• Decision making ability coupled with the ability to work on ones own initiative and with moderate supervision is required.
• Good interpersonal skills and organization skills, with excellent attention to detail.
• Communicates any concerns about work process regarding environmental impact, health or safety issues to their manager.

Required Qualifications

• Diploma or Degree - Level 6 or 8
• 0-1 years experience in Quality or Operations role
• Hep B Vaccination Required (If successful)