Return to jobs

Job Details

Similar Jobs

Quality Engineer II

ID
15511
Location
Galway, Galway
Role Type
Contract

Quality Engineer II

Similar Jobs

Job Title: Quality Engineer II (Complaints)

Reports to: Senior Quality Engineer – Complaints

Contract: 12-month contract (hybrid)

Salary - 3 days onsite

Overview

An opportunity is available for a Quality Engineer to join a complaints investigation team within a cardiovascular medical device function. The role focuses on supporting investigations, ensuring high-quality complaint handling, and contributing to continuous improvement initiatives within a growing business area.

Purpose of the Role

Provide Quality Engineering support to the complaint investigation process, ensuring high standards in investigation quality, regulatory compliance, and adherence to quality systems, with a strong focus on patient safety and product quality.

Key Responsibilities

  • Review and approve complaint investigations within a global complaints management system
  • Conduct complaint investigations, including lab testing of returned devices where required
  • Perform root cause analysis and define appropriate investigation pathways
  • Analyse product and process performance using data analytics tools
  • Prepare and present complaint trend data to relevant review forums
  • Drive continuous improvement in investigation methods and processes
  • Make decisions on escalation pathways and work independently when required
  • Ensure compliance with all applicable quality system regulations
  • Collaborate with cross-functional teams including Quality, R&D, Operations, and Field Support

Requirements

  • Level 8 qualification in a STEM discipline with 2–3 years’ relevant experience
  • Medical Device Experience 3+ years 
  • Strong problem-solving, process improvement, or project management skills
  • Ability to take initiative and drive improvements
  • Knowledge of product design, manufacturing, or clinical use (advantageous)
  • Strong analytical, communication, and organisational skills
  • Ability to work both independently and within a team
  • Experience with imaging review (advantageous)

Willingness to complete required health and safety training for handling returned products

Share Jobs

Search Jobs

Match my CV

We take the hard work out of finding you a new job. Simply upload your CV (or call us) and we’ll get hunting for you!