Head of Technical Services 
We are seeking an exceptional Head of Technical Services, Projects & Digital to provide strategic leadership across technical facilities management, projects, and digital capability throughout the island of Ireland. This is a senior, high-impact role for a forward-thinking leader who can drive innovation, elevate performance, and act as a trusted advisor to operational teams and clients. Operating at the intersection of technical excellence, innovation, and commercial performance, you will define and drive the strategic direction across hard FM services, projects delivery, digital platforms, data, and sustainability transforming service delivery, enabling growth, and embedding future-ready solutions within a dynamic, growing business.

Key Responsibilities

• Provide strategic leadership across hard FM, projects, digital solutions, and sustainability initiatives.
• Set and deliver a clear strategy across technical services, projects, and digital FM.
• Act as a senior advisor to operational teams and clients, supporting performance, innovation, and service excellence.
• Drive statutory compliance, technical standards, and risk management across all FM activities.
• Oversee operational effectiveness including KPIs, SLAs, governance, and continuous improvement frameworks.
• Lead the development and optimisation of FM systems (e.g. CAFM/CMMS), reporting capability, and data-driven insights.
• Champion innovation, digital enablement, and the integration of technology and AI into FM delivery.
• Support commercial growth through costing strategies, solution design, and new business opportunities.
• Embed ESG, sustainability, and Net Zero Carbon commitments across service delivery.
• Lead asset management standards and engineering data strategy.
• Build, inspire, and develop high-performing technical and digital teams.

Qualifications & Experience

• Credible, senior technical FM leader with experience operating across complex environments and the ability to influence at senior stakeholder and client level.
• Strong leadership experience within multi-service FM, with deep technical expertise in hard FM compliance.
• A proven track record of delivering transformation across operations, systems, or digital capability.
• Experience managing specialist teams across technical services, projects, or digital functions.
• Strong commercial and financial acumen, with experience developing cost models and supporting growth.
• Experience of FM systems, reporting tools, and digital platforms (e.g. CAFM, Power BI, AI solutions).
• The ability to drive innovation and translate strategy into practical delivery.
• Excellent stakeholder management, communication, and influencing skills.
• A people-focused leadership style with a commitment to inclusion, development, and high performance.
• Professional FM, engineering, or related accreditation is desirable, alongside experience in ESG, sustainability, or Net Zero programmes.

For further information on this role in please contact on Gavin Moran on 087 4108620 or connect@hero.ie

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/

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