Job Details
Senior Systems Engineer
- ID
- 14973
- Location
- Galway, Ireland
- Role Type
- Permanent
- Contact
- Dee Curley
Senior Systems Engineer
Senior Systems Engineer
Are you ready to build and support world-class systems that connect millions of users daily? Join a dynamic, agile team focused on delivering high-impact voice, email, and web chat platforms that power customer communication at scale. With over 35 million interactions processed annually and a 24x7 uptime requirement, our mission is clear: create seamless, reliable, and scalable systems that enhance both customer and associate experiences.
As a Senior Systems Engineer, you'll bring your expertise in systems engineering, voice platforms, and DevOps practices to help evolve our Contact Center solutions. Whether your experience lies in Genesys, Amazon Connect, or another platform, we're looking for passionate engineers eager to innovate, collaborate, and continuously improve.
What You'll Do
Design, engineer, and support enterprise-scale contact center platforms
Leverage tools like Docker, Ansible, uDeploy, and CI/CD pipelines to drive automation and operational excellence
Troubleshoot and resolve complex issues involving VoIP, SIP, and Linux systems
Contribute to 24/7 platform stability and scalability
Collaborate across teams to improve architecture, observability, and system performance
Deliver clean, testable code and maintain detailed documentation
What We’re Looking For
5+ years' experience in voice/telephony or systems engineering
Strong understanding of protocols: SIP, HTTP, TCP/IP, TLS/SSL, SNMP, and more
Hands-on experience with Linux administration, softphone deployments, and container-based development
Familiarity with agile methodologies (Scrum, Kanban)
Proven troubleshooting and problem-solving abilities
Experience supporting high-availability systems and disaster recovery planning
Clear communication skills and a team-first mindset
You’ll Thrive If You:
Own your work and take accountability for outcomes
Excel at making the complex understandable
Value automation and continuous improvement
Have a passion for learning and innovation
Enjoy working in fast-paced, collaborative environments
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