General Services Manager
We are seeking an experienced General Services Manager to lead the delivery of integrated facilities management services at a high-profile client site in Limerick. This is a senior leadership role with full responsibility for operational performance, client relationships, financial management, and service excellence.

You will act as the single point of contact for all on-site facilities services, ensuring high standards, compliance, and continuous improvement across all operations.

Key Responsibilities

• Oversee the delivery of all Integrated Facilities Management services, including both hard and soft services.
• Ensure services are delivered in line with agreed SLAs and quality standards.
• Manage subcontractors and third-party vendors effectively.
• Drive continuous improvement across all service areas.
• Act as the primary contact for the client on all FM-related matters.
• Build strong, long-term relationships and ensure high levels of client satisfaction.
• Lead regular performance reviews and service meetings.
• Manage contract financials, including budgeting, forecasting, and monthly P&L reporting.
• Monitor costs and drive efficiencies to meet or exceed financial targets.
• Identify opportunities for growth and additional services.
• Lead, develop, and engage a multidisciplinary team of ~50 staff.
• Drive a high-performance culture through coaching and development.
• Oversee recruitment, performance management, and workforce planning.
• Ensure full compliance with regulatory requirements, including GMP/GDP standards.
• Maintain high standards in Health & Safety, quality, and environmental practices.
• Manage risk assessments, audits, and business continuity planning.
• Identify and implement service improvements and innovation opportunities.
• Support contract growth through additional services and efficiencies.
• Contribute to the overall account strategy and long-term planning.

• Minimum 5 years’ experience in a management role within a regulated environment (e.g. pharma, medical devices, FMCG).
• Proven experience managing outsourced services or facilities management contracts.
• Strong commercial and financial acumen, including P&L management.
• Excellent client relationship and stakeholder management skills.
• Experience leading and developing large, multidisciplinary teams.
• Strong understanding of compliance, health & safety, and operational standards.
• Facilities, Engineering, or Technical qualification
• Experience in pharmaceutical or highly regulated environments
• NEBOSH or equivalent Health & Safety qualification

For further information on this role in please contact on Gavin Moran on 087 4108620 or connect@hero.ie

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/

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